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Frequently Asked Questions - Learning

Training support

Edwards Training FAQs

Answers about courses, enrollment, CMMC training, certificates, payment, and technical help. Search below or jump to a topic.

Getting Started with Edwards Training

What does Edwards do?

Edwards Performance Solutions helps government and business teams with training, project management, cybersecurity, and CMMC. We have been doing this work since 1997. See our solution areas.

How can I contact Edwards about training?

Email training@edwps.com or call 443.561.1334, Monday through Friday, 9 a.m. to 5 p.m. Eastern. We can help with course questions, access, purchases, and group training.

Where can I find your privacy policy and terms and conditions?

Read our privacy policy. Terms and conditions are shown when you purchase a module or course.

Courses and Enrollment

What training does Edwards offer?

We offer instructor-led classroom training, virtual instructor-led training (VILT), self-paced eLearning, and course books. Topics include project management, cybersecurity and CMMC, systems engineering, business process management, and leadership. Browse the course catalog.

What is the difference between a module and a course?

A module covers one lesson or topic. A course is a set of modules that together cover a bigger subject. You can buy a single module before you commit to a full course.

What is virtual instructor-led training (VILT)?

VILT is a live class taught online. You and the instructor are in different places, but you learn together in real time, ask questions, and work with your classmates.

How do I enroll in a class?

Choose a module, course, or class date in our online catalog and check out.

Do you offer open enrollment?

Yes. Our open-enrollment classes are taught live online (VILT). See upcoming sessions in the online catalog.

Will I earn PDUs for project management courses?

Yes, for eligible project management courses. Edwards is a PMI Authorized Training Partner, and the PDUs for each module or course are listed in the catalog.

Do you offer group or company training?

Yes. We teach private classes for teams and offer discounts for multiple users. Email training@edwps.com to plan training for your group.

Can courses be tailored to my organization?

Yes. Every course is available ready-made, tailored with your tools and examples, or built from scratch for your team. See our training options.

Do you sell course books?

Yes. Visit the Edwards bookstore.

CMMC Training (CCP and CCA)

How long are the CCP and CCA courses?

Our standard CMMC Certified Professional (CCP) and CMMC Certified Assessor (CCA) courses run five days. You can take them live online, in person, in a hybrid format, or as a guided course. See CMMC training.

What is included with CMMC training?

Live courses include an exam prep guide, editable workbooks, and other study resources.

Do I have to take CCP before CCA?

Yes. CCP comes first. You need an active CCP certification before you can become a CCA. Start with our CCP boot camp, then move to the CCA boot camp.

How do I schedule my CMMC certification exam?

After you finish training and meet the requirements, Edwards submits your information so you can register. ISACA, the official CMMC certification body, then sends you instructions. You can take the exam online or at a testing center.

Is CMMC course content kept up to date?

Yes. We update our CMMC courses as the program changes, so you learn the current rules.

Course Access, Materials, and Certificates

How long can I access my course and materials?

Self-paced modules and courses are available for 180 days after purchase, and you can revisit them as often as you like during that time. Handouts, case studies, and other extra materials are yours to download and keep. In live online classes, materials are available to download during the sessions.

Will I get a certificate when I finish?

Yes. You will receive a certificate of completion when you finish a module or course.

Can I get a transcript?

Yes. Transcripts are on your learning dashboard for 180 days. After that, email training@edwps.com to request one.

Are courses offered in languages other than English?

Not right now. All modules and courses are in English.

Pricing, Payment, and Refunds

Can I preview a course before I buy?

Yes. Watch our short preview video to see how courses work, or buy a single module first.

What forms of payment do you accept?

Visa, Mastercard, Discover, and American Express.

Is corporate or group pricing available?

Yes. Private training is available for every course. Email training@edwps.com for a quote.

When is my enrollment confirmed?

Right away, when you purchase. For live online classes, you will also get an email reminder with a calendar invite.

How do I change or cancel a purchase?

Email training@edwps.com and we will help.

What is your refund policy?

Live classes (in person or online)

  • 30 or more days before the start date: cancel or reschedule at no charge.
  • More than 15 but fewer than 30 days before: a fee of 50% of the full price to cancel or reschedule.
  • Fewer than 15 days before, or a no-show: not eligible for a refund. You can reschedule into another available class at full price.

Self-paced courses

  • You can get a refund if you cancel within 48 hours of purchase and before you open the course or its materials.
  • A 5% administrative fee is deducted from the refund.
  • No refunds are given after you open the course or materials.
  • Refunds are processed within 30 days. Instead of a refund, you can apply your payment to another course you have not opened.

To cancel, email training@edwps.com or call 443.561.1334.

Technical Help and Accessibility

Who do I contact about account issues, like a password reset?

Use the "forgot password" link on the login page to reset your password yourself. For other account help, email training@edwps.com. We reply within 24 hours, Monday through Friday, 9 a.m. to 5 p.m. Eastern. For urgent issues during those hours, call 443.561.1334.

Do I need any special software?

Self-paced courses need no downloads, just a current web browser and a reliable internet connection. Live online classes use Zoom, in your browser or the app. A webcam and microphone are optional, but they make it easier to take part.

Can I pick up where I left off?

Yes. The learning portal saves your progress, so you can pick up where you left off on any computer.

Can I take courses on a phone or tablet?

For the best experience, use a desktop or laptop computer.

Are your courses accessible?

Yes. Our modules and courses follow Section 508 accessibility standards.

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